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Quality Management System

Zumpu’s Quality Management System (QMS) is more than a set of processes to ensure product quality and on-time delivery. It combines program management and risk management (for both the client and Zumpu), as well as a client satisfaction program. In addition, QMS facilitates the company’s collaborative style of work.

QMS is continuously enhanced through regular internal audits, project audits (each project has its own quality control plan), assessment of process parameters, and client feedback.
A crucial part of QMS is our testing procedure. All projects and products are subjected to independent testing. All actions that affect quality are documented and information concerning quality is regularly collected and analyzed.

The following activities are performed on a regular basis as part of Zumpu’s QMS:
  • Process control (project management, requirements, planning, estimation process, change management, configuration management, testing, measurement, software development.)
  • Project audits (project phases completion, deliverables/work products)
  • Verification of plans, standards, procedures, and requirements
  • Reporting control
  • Tracking of problems and customer complaints
  • Tracking deviations and discrepancies to closure
  • Control of peer reviews, technical reviews, formal inspections, and management reviews
Benefits of QMS to customers:
  • Efficient operations, performance metrics, measurable cost savings and reduced operational risk
  • Process transparency and predictability
  • Common industry standards for use among departments and other companies
  • Improved quality of services
  • Enforcement of regulatory compliance
  • Commitment to process enhancement
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